Coffee Republic is one of the UK's leading coffee chains with a reputation for providing great tasting coffee and delicious freshly made food, prepared on site every day. It boasts 30 Coffee bars across the UK and has 18 international bars in countries like Spain, Lithuania, Pakistan, Oman and Quatar with exciting new further developments planned globally.
“pointOne has been a real game changer for Coffee Republic. The EPoS is feature rich, affordable and in my opinion they have got it spot on. We would definitely recommend pointOne”.
Why pointOne EPoS? – The perfect solution for QSR estate management
Coffee Republic with its growing multi-site group of stores and rapidly expanding franchise business, needed a new sophisticated EPoS solution that had to be capable of managing its key business processes including; managing stock across a multi-site environment, centralising financial reporting, providing unified customer loyalty and crucially offering integrated chip and pin for payment and fast transaction processing, a prerequisite for a busy high street Coffee chain operation.
Mark Roughton commented
“We wanted a solution that enabled individual sites to download financial reports online simply, to keep a ‘financial’ eye on their outlet, and stock wise they needed a system that was easy to use and processed things more quickly”.
To satisfy this requirement Coffee Republic selected an award winning EPoS solution from pointOne.
The core benefits offered by pointOne:
Centralised multi-site Stock Management
With a large number of coffee bars to manage, including all other aspects of its business, Coffee Republic is able to use pointOne’s Enterprise Stock Control to centrally manage and control stock across its entire estate. This enables them to add new products, ingredients and cost of sales in real time and minimise over and under ordering, track profit margins by product and site.
Consolidate reporting and remote access for both franchisees and retained outlets
Coffee Republic can produce extensive reports for sales and profit from its head office, and send these reports to its various site managers (including franchisees) in real time, providing them with powerful financial information. This can be used to manage the business more creatively, for example it will report what type of coffee sells best and at what time. As a result, offers or promotions can then be run to maximise these opportunities, or upsell other products.
Control pricing across entire estate
Using pointOne EPoS, Coffee Republic is able to control pricing centrally across the entire business estate and this enables them to be very reactive to franchisee requests in terms of what product offers can be generated at a specific time. As a result Coffee Republic Outlets can embrace ‘target deals’ which alert staff to new offers that can then be promoted to the customer, thereby improving sales.
Fast payment processing speeds up Customer Service
pointOne EPoS is fast and reliable at the point of sale, and with integrated Chip & pin this is perfect for a busy coffee outlet. A faster transaction results in increased turnover as more customers can be served, more often. Mark added, “pointOne’s fast transaction speed processes orders quickly, and cuts the queues at our coffee outlets, keeping our franchisees and customers happy”.
Commenting on one of its flagship stores, the Blue Water site, Mark says ‘it was refurbed back in February and since embracing pointOne this store has experienced a 15% increase in sales, which is pretty impressive”.
Mark Roughton at Coffee Republic said “pointOne has been a real game changer for Coffee Republic. The EPoS is feature rich, affordable and in my opinion they have got it spot on. pointOne’s in-house support team are very responsive too, and whenever we have needed an Engineer out they have always been on time and supportive. We would definitely recommend pointOne”.