10 ways a cashless, self-service operation could improve your QSR operation

Cashless, self-service kiosks can present a number of benefits for the QSR industry both in terms of cost-savings for the business and improved customer service. We have highlighted our top 10:

1. Saves your business money - you can employ fewer people to take orders or shift that personnel to processing and preparing the orders. Good news in the face of hospitality labour shortage concerns following Brexit.

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2. Upselling opportunities - a kiosk can ask upsell questions along the way which can see a 10-20% improvement on a customer’s overall spend value.

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3. Improves customer service – self-service means little or no wait time, and with more staff fulfilling the order, the food wait time also decreases. The result = Lots of happy customers.

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4. Fully integrated - self-service kiosk solutions can fully integrate with your EPoS system making your whole service operation seamless.

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5. Improves customer experience - self-service allows staff to spend more time ensuring customers are happy and looked after. Don’t underestimate the importance of connecting with customers to enrich their experience and encourage their return.

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6. Reduces fraud - in a cashless society every transaction leaves an electronic record somewhere, so onsite fraud can essentially be eliminated.

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7. Improved accounts accuracy - the integration of the kiosk’s payment system with BOH means accounts reconciliation and reporting is far more accurate.

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8. More cost-saving - you may also be saving the cost of a EPoS terminal or two by using kiosks instead which can be a significant cost-saving.

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9. Increases spend per head - when physical money isn’t present, people treat it differently. It no longer becomes a tangible item. This means that many consumers end up spending more than they intended.

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10. Gives customers more control - kiosks can display a host of dietary and allergen details on demand, giving customers complete control over their order, safe in the knowledge that they are receiving 100% accurate and trustworthy information.

 

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