Our Team

Steven Rolfe
Steven Rolfe Managing Director

With a passion for the hospitality industry Steven, along with Nick, co-founded pointOne after recognising a gap in the market for a flexible, innovative and cost-effective hospitality solution that focused on the needs of the hospitality operator, rather than that of the technology supplier.

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Nick Williams
Nick Williams Technical Director

Nick, a technology aficionado, co-founded pointOne designing and developing the software, systems and infrastructure that make the pointOne product the solution it is today. Nick is responsible for the research and development teams and on-going product strategy.

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Steve Shergold
Steve Shergold Director (non-executive)

A senior executive for over 30 years, Steve has worked with companies such as Motorola, Cisco, Geac and Nortel and brings a wealth corporate strategic experience to the company.

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Richard Davies
Richard Davies Project Team Manager

Richard has over 20 years experience in managing the implementation of major client projects. He also has overall responsibility for the delivery of customer support and post sales services to our customers.

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Mark Caiger
Mark Caiger Senior Account Manager

Having previously worked as a senior account executive at EPoS supplier Zonal, Mark has managed estates with over 300 terminals at accounts that include; Bourne Leisure, Orchid and Fullers Brewery.

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Dawn Fisher
Dawn Fisher EPoS Training Manager

With over 25 years experience in the Hospitality Industry Dawn started her career as a Restaurant Manager responsible for the day to day operation and profitability of the business. Having worked in the operation side of the business she has a strong understanding of customer needs and challenges and is therefore able to offer personalised training solutions to meet your business needs.

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John Kelly
John Kelly Customer Support Manager

John joins us after 3yrs supporting Sky as IT Manager and Senior Lead Technical Engineer managing the Technology Team. John supported 1000 people at the facility in Cardiff, attaining ISO 27001 accreditation along the way and helped promote the site at Cardiff Bay as the Flagship site for the company. Previous to this John spent 3yrs with Capita IT Services in Cheltenham managing the Technology Team onsite and Field engineers.

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